Refund policy

Last revised: June 7, 2026

We want you to be satisfied with Oxylan technology services. This Refund Policy explains when refunds may be available for Services purchased through oxylan.net.

1. 30-day money-back guarantee

If within thirty (30) days of the date you purchase eligible Services you wish to cancel for any reason, you may be entitled to a full refund of fees paid for those Services, subject to the conditions below.

2. Eligible Services

Standard hosting, infrastructure, and subscription-based technology services purchased directly from Oxylan are generally eligible for refund within the 30-day period, unless otherwise stated in your order confirmation or service agreement.

3. Non-refundable items

The following are typically non-refundable:

Domain name registrations and transfers (if applicable);
Custom development work that has already been delivered or commenced with your approval;
Third-party licenses or services procured on your behalf;
Products purchased using cryptocurrencies, tokens, or digital assets;
Services used in violation of our Terms and conditions.

4. How to request a refund

To request a refund, contact us at stella@oxyland.net with your account email, payment reference, and reason for the request. We will review eligible requests and respond within a reasonable time.

5. Processing refunds

Approved refunds are submitted to your original payment method. Depending on your bank or payment provider, refunds may take several hours to several business days to appear. Confirmation that Oxylan has submitted your refund to the payment processor is the only confirmation that a refund has been initiated.

6. Data deletion

Once a refund is processed for hosting or infrastructure Services, associated data (files, databases, emails, and configurations) may be permanently deleted. Please download any data you wish to keep before requesting a refund. Refund requests are generally not reversible.

7. Partial refunds

If you have used a portion of a Service period or received deliverables under a custom engagement, we may offer a partial refund or credit at our discretion.

8. Chargebacks

If you initiate a chargeback or payment dispute, we may suspend your Account pending resolution. We encourage you to contact us first so we can resolve issues directly.

9. Changes

We may update this Refund Policy from time to time. The version posted on this page with the latest revision date applies to your purchase.

10. Contact

Refund inquiries: stella@oxyland.net.